Each time a chatbot is triggered, it counts as one “Chatbot Session” #
Monthly Chatbot Sessions #
Monthly Chatbot Sessions is the number of chatbot sessions triggered in a given billing month.
Please note that – when calculating Monthly Chatbot Sessions, Billing Month is used – not Calendar Month.
Example – if your plan start date is 18th of a Month, your Chatbot Session will be reset on 18th of each month.
Monthly Chatbot Sessions Per Plan #
Each Svytel Plan has limited Chatbot Sessions per month –
Plan Type | Monthly Chatbot Sessions |
Growth | 1,000 |
Pro | 2,000 |
Business | 5,000 |
What happens when you exceed your monthly chatbot sessions? #
Upon exceeding the monthly chatbot session limit, the chatbots will stop triggering unless the chatbot session limit is upgraded or the billing cycle reset date arrives.
You will get email alerts when your chatbot session approaches 80% or 90% or 100% of it’s limit in a given month.
Please check these alerts and decide to subscribe to add-on monthly chatbot sessions.
Add-On Monthly Chatbot Sessions #
Add-On Monthly Chatbot Sessions can be purchased at additional subscription fee and this is the fee chart –
Additional Chatbot Sessions | Monthly |
1,000 | Rs.30 |
2,000 | Rs.60 |
3,000 | Rs.90 |
4,000 | Rs.120 |
6,000 | Rs.170 |
8,000 | Rs.220 |
10,000 | Rs.270 |
15,000 | Rs.370 |
20,000 | Rs.470 |
30,000 | Rs.630 |
40,000 | Rs.790 |
50,000 | Rs.950 |
75,000 | Rs.1,270 |
100,000 | Rs.1,590 |
150,000 | Rs.2,110 |
200,000 | Rs.2,630 |
How to check the Monthly Chatbot Sessions used in the current month? #
Svytel allows checking the monthly chatbot sessions included in your plan and also checking their usage for that month.
To check the Monthly Chatbot Sessions, please follow these steps –
- On Svytel, click on “More” –> “Account Details”2.
- Click on “Your Plan” on the left navigation and you will find a section to check “Monthly Chatbot Sessions” that shows the available limit in their current billing month.
How to purchase Additional Chatbot Sessions? #
You can subscribe to purchase add-on monthly chatbot sessions.
Follow these steps to buy Additional Monthly Chatbot Sessions –
- On Svytel, click on “More” –> “Account Details”
- Click on “Your Plan” on the left navigation and you will find a section to check “Monthly Chatbot Sessions” that shows the available limit in their current billing month.
- Click on “Buy Bot Sessions”
- Use the slider to choose the add-on monthly chatbot sessions that you want to subscribe to and then click on “Subscribe Now”
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