Svytel provides 3 Pricing Plans – #
| Plan name | Growth | Pro | Business |
| Monthly Chatbot Sessions | 1000 | 2000 | 5000 |
| Monthly Fee | Rs.49/month | Rs.1500/month | Rs.2400/month |
| Annual Plan Fee | Rs.39/month | Rs.1200/month | Rs.2000/month |
| Users included | 5 | 5 | 5 |
| Additional User Fee (Monthly) | Rs.12/user/month | Rs.24/user/month | Rs.69/user/month |
| Discount on Conversation Fee | 5% | ||
| WhatsApp & svytel configuration | |||
| Official WhatsApp API | Yes | Yes | Yes |
| WhatsApp Onboarding | Yes | Yes | Yes |
| WhatsApp Green Tick Verification Assistance | Yes | Yes | Yes |
| Website Chat Widget | Yes | Yes | Yes |
| Meta Business Verification Assitance | Yes | Yes | Yes |
| Custom Domain | Rs.50 one-time | Rs.50 one-time | Free |
| Remove Svytel branding from WhatsApp | Yes | Yes | Yes |
| Contact management | |||
| Import & Export Contacts | Yes | Yes | Yes |
| Contact Attributes | Yes | Yes | Yes |
| Click to WhatsApp ads (CTWA) Analytics | No | Yes | Yes |
| Team inbox | |||
| Shared Team Inbox | Yes | Yes | Yes |
| Assign to Agent | Yes | Yes | Yes |
| Quick Replies | Yes | Yes | Yes |
| Send Template | Yes | Yes | Yes |
| Mobile App Inbox | Yes | Yes | Yes |
| Tag Chats | Yes | Yes | Yes |
| Assign to Team | Yes | Yes | Yes |
| Export Chats | Yes | Yes | Yes |
| Trigger flow from chat | Yes | Yes | Yes |
| Filter Chats | Yes | Yes | Yes |
| Automations | |||
| Business hours | Yes | Yes | Yes |
| Default actions | Yes | Yes | Yes |
| Chatbots | 10 | 25 | 50 |
| Keyword actions | 25 | 50 | 250 |
| Chatbot sessions | 1000 | 2000 | 5000 |
| Max steps per chatbot | 200 | 200 | 200 |
| Keyword based chat routing | Yes | Yes | Yes |
| Webhook Support on Chatbots | No | Yes | Yes |
| Google Sheets Integration on Chatbots | No | Yes | Yes |
| Interconnected chatbots | No | Yes | Yes |
| Marketing | |||
| Broadcasts | Yes | Yes | Yes |
| Broadcast scheduling | Yes | Yes | Yes |
| Broadcast sequences | No | Yes | Yes |
| Commerce | |||
| WhatsApp catalog | Yes | Yes | Yes |
| Order Management | Yes | Yes | Yes |
| Reporting | |||
| Broadcast history | Yes | Yes | Yes |
| Team inbox dashboard | Yes | Yes | Yes |
| Export reports | Yes | Yes | Yes |
| Integrations | |||
| Google Sheets Plugin for Broadcasts | Yes | Yes | Yes |
| Zapier | Yes | Yes | Yes |
| Pabbly Connect | Yes | Yes | Yes |
| Shopify | Yes | Yes | Yes |
| WooCommerce | Yes | Yes | Yes |
| Zoho | Yes | Yes | Yes |
| Hubspot | No | Yes | Yes |
| Twilio for SMS Fallback | No | No | Yes |
| Custom Plugin for Reminders | No | No | Yes |
| Accessibility & Security | |||
| Basic roles | Yes | Yes | Yes |
| Team management | 5 teams | 20 teams | 100 teams |
| Auto deletion of chats | No | No | Yes |
| IP Whiltelisting | No | No | Yes |
| Dedicated hosting | No | No | Annual add-on |
| APIs & Webhooks | |||
| Contact APIs | Yes | Yes | Yes |
| Messaging APIs | Yes | Yes | Yes |
| Chat assignment and User APIs | No | Yes | Yes |
| Webhooks | 2 webhooks | 4 webhooks | 20 webhooks |
| API Rate limit | 30 calls/10 sec | 60 calls/10 sec | 100 calls/10 sec |
| Support | |||
| Support documentation | Yes | Yes | Yes |
| WhatsApp Bot Support | Yes | Yes | Yes |
| Email Support | 24/5 | 24/7 | 24/7 |
| WhatsApp Live Support | 24/5 | 24/7 | 24/7 |
| Dedicated Account Manager | No | No | Yes |
| Premium support | No | No | Add-on |
| Onboarding and Setup Assistance | Add-on | Add-on | Yes |
Monthly Chatbot Sessions #
Number of times a chatbot (or flows) can be triggered in a given billing month. Each new chatbot trigger is counted as one chatbot session.
Chatbot Add-On #
If you need more Chatbots than what is available in your plan, you can buy an add-on.
The Add-On fee is:
- Rs.100/month add-on for upto 100 chatbots in Growth/Pro/Business
Keyword Actions Add-On #
If you need more Keyword Actions than what is available in your plan, you can buy an add-on.
The Add-On fee is:
- Rs.100/month add-on for upto 100 keyword actions in Growth/Pro/Business
Annual Plan #
Svytel provides discount if you subscribe to an annual plan. If you decide to switch to an annual plan, the entire amount has to be paid upfront. Upon cancellation of the account in the middle of the plan duration, no amount is refunded.
Svytel Conversation Fee #
Apart from the subscription fee, there are additional fees charged for conversation usage based on the conversation category. On each account, you get 1,000 free service conversations (or, user-initiated conversations).
Custom Domain #
Custom domain allows you to have your Svytel Account URL in this format.
To request for a custom domain, please drop an email to our support team.
This is included in the Business Plan at no cost.
If you’re on the Growth or Pro Plan, you are charged a one-time fee of Rs.50 to enable custom domain.
Twilio for SMS Fallback #
On the Business Plan, you can use SMS Fallback option with your Twilio account. If you’d like to integrate your Twilio account with Svytel for SMS Fallback, please reach out to our support team.
Chatbot Data Enrichment #
Chatbot Data Enrichment allows accessing the below advanced chatbot features –
Integrations #
All Svytel Plans include the below integrations
- Zapier
- Zoho CRM
- Shopify
- Woocommerce
- Pabbly Connect
- Make.com (formerly Integromat)
- Leadsquared CRM
- Kylas
- Google Sheets
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