Table of Contents
Svytel provides 3 Pricing Plans – #
| Plan name | Growth | Pro | Business |
| Monthly Chatbot Sessions | 1000 | 2000 | 5000 |
| Monthly Fee | Rs.49/month | Rs.1500/month | Rs.2400/month |
| Annual Plan Fee | Rs.39/month | Rs.1200/month | Rs.2000/month |
| Users included | 5 | 5 | 5 |
| Additional User Fee (Monthly) | Rs.12/user/month | Rs.24/user/month | Rs.69/user/month |
| Discount on Conversation Fee | 5% | ||
| WhatsApp & svytel configuration | |||
| Official WhatsApp API | Yes | Yes | Yes |
| WhatsApp Onboarding | Yes | Yes | Yes |
| WhatsApp Green Tick Verification Assistance | Yes | Yes | Yes |
| Website Chat Widget | Yes | Yes | Yes |
| Meta Business Verification Assitance | Yes | Yes | Yes |
| Custom Domain | Rs.50 one-time | Rs.50 one-time | Free |
| Remove Svytel branding from WhatsApp | Yes | Yes | Yes |
| Contact management | |||
| Import & Export Contacts | Yes | Yes | Yes |
| Contact Attributes | Yes | Yes | Yes |
| Click to WhatsApp ads (CTWA) Analytics | No | Yes | Yes |
| Team inbox | |||
| Shared Team Inbox | Yes | Yes | Yes |
| Assign to Agent | Yes | Yes | Yes |
| Quick Replies | Yes | Yes | Yes |
| Send Template | Yes | Yes | Yes |
| Mobile App Inbox | Yes | Yes | Yes |
| Tag Chats | Yes | Yes | Yes |
| Assign to Team | Yes | Yes | Yes |
| Export Chats | Yes | Yes | Yes |
| Trigger flow from chat | Yes | Yes | Yes |
| Filter Chats | Yes | Yes | Yes |
| Automations | |||
| Business hours | Yes | Yes | Yes |
| Default actions | Yes | Yes | Yes |
| Chatbots | 10 | 25 | 50 |
| Keyword actions | 25 | 50 | 250 |
| Chatbot sessions | 1000 | 2000 | 5000 |
| Max steps per chatbot | 200 | 200 | 200 |
| Keyword based chat routing | Yes | Yes | Yes |
| Chatbot data enrichment | No | Yes | Yes |
| Chatbot workflow automations | No | Yes | Yes |
| Interconnected chatbots | No | Yes | Yes |
| Marketing | |||
| Broadcasts | Yes | Yes | Yes |
| Broadcast scheduling | Yes | Yes | Yes |
| Broadcast sequences | No | Yes | Yes |
| Commerce | |||
| WhatsApp catalog | Yes | Yes | Yes |
| Order Management | Yes | Yes | Yes |
| Reporting | |||
| Broadcast history | Yes | Yes | Yes |
| Team inbox dashboard | Yes | Yes | Yes |
| Export reports | Yes | Yes | Yes |
| Integrations | |||
| Google Sheets | Yes | Yes | Yes |
| Zapier | Yes | Yes | Yes |
| Pabbly Connect | Yes | Yes | Yes |
| Shopify | Yes | Yes | Yes |
| WooCommerce | Yes | Yes | Yes |
| Zoho | Yes | Yes | Yes |
| Hubspot | No | Yes | Yes |
| Twilio for SMS Fallback | No | No | Yes |
| Google Sheets Reminders | No | No | Yes |
| Accessibility & Security | |||
| Basic roles | Yes | Yes | Yes |
| Team management | 5 teams | 20 teams | 100 teams |
| Auto deletion of chats | No | No | Yes |
| IP Whiltelisting | No | No | Yes |
| Dedicated hosting | No | No | Annual add-on |
| APIs & Webhooks | |||
| Contact APIs | Yes | Yes | Yes |
| Messaging APIs | Yes | Yes | Yes |
| Chat assignment and User APIs | No | Yes | Yes |
| Webhooks | 2 webhooks | 4 webhooks | 20 webhooks |
| API Rate limit | 30 calls/10 sec | 60 calls/10 sec | 100 calls/10 sec |
| Support | |||
| Support documentation | Yes | Yes | Yes |
| WhatsApp Bot Support | Yes | Yes | Yes |
| Email Support | 24/5 | 24/7 | 24/7 |
| WhatsApp Live Support | 24/5 | 24/7 | 24/7 |
| Dedicated Account Manager | No | No | Yes |
| Premium support | No | No | Add-on |
| Onboarding and Setup Assistance | Add-on | Add-on | Yes |
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