Q: Do you provide a Dedicated database?

A: Dedicated hosting allows you to choose the location of the hosting country for a fee of USD 1000/month.

 

Q: Network Segmentation?

A: Each SVYTEL is hosted in its own docker container with its network. Machine details shall be made available upon request.

 

Q: Is my data separated from other customers?

A: Yes, your data will be segregated from other customers and stored in a separate database.

Audit Log Control, Log Retention (Login Retention, Change Log Retention) #

Q: Does the application capture user access activities like successful logon, logoff, and unsuccessful login attempts?

A: Yes, audit logs are captured for all access-related events and are available on demand.

 

Q: Are audit log files protected from unauthorized alteration?

A: Yes, the log files are read-only and require permission to access.

 

Q: Can the application continue normal operation even when security audit capability is non-functional? (For example, if the audit log reaches capacity, the application should continue to operate and should either suspend logging, start a new log, or begin overwriting the existing log)

A: Yes, application performance is independent of audit log capture.

Backup & Recovery #

(Backup Policy, Recovery Point of Objective, Recovery Point of Time)

We backup our data twice a day and store them for 365 days.

Backup sites #

Data is backed up daily on multi-region clouds. (Multi-region: Using GCP Storage Bucket)

Penetration Test #

The last Penetration test was done in May 2023

Current offer: #

1. Security bundle – $129/month
   1. Whitelist IPs that can access SVYTEL (ie only your Office IP)
2. Dedicated Hosting – $1000/month
   1. You can choose your preferred hosting location